Privacy, Cookies & Terms
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Privacy Policy
KleinMed AG ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
Information we collect
- Contact details you provide, such as name, email address, shipping and billing address, and phone number.
- Order and payment information, processed through our payment provider.
- Device and usage information, such as browser type, IP address, and pages visited, collected automatically via cookies and similar technologies.
How we use your information
- To process and fulfil your orders, including shipping and customer support.
- To communicate with you about your order, account, or inquiries.
- To send marketing communications, where you have opted in, and which you can unsubscribe from at any time.
- To improve our website, products, and services.
- To comply with legal obligations.
How we share your information
We share information with service providers who help us operate our business, such as payment processors, shipping carriers, and email/marketing platforms. We do not sell your personal information to third parties.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain data uses. To exercise these rights, contact us using the details below.
Data retention and security
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. We use reasonable technical and organisational measures to protect your information.
Children's privacy
Our website and products are not directed to children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
Questions about this Privacy Policy can be sent to info@kleinmed.net or via our contact page.
Terms of Service
By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree, please do not use this site.
Use of the site
You agree to use this site only for lawful purposes and in accordance with these Terms. You must not misuse the site, interfere with its operation, or attempt unauthorised access to any part of it.
Products and pricing
We aim to display accurate product information and pricing, but errors may occur. We reserve the right to correct any errors and to change or discontinue products at any time without notice.
Orders and payment
Placing an order constitutes an offer to purchase, which we may accept or decline. Payment is processed through our third-party payment provider; we do not store full payment card details.
Limitation of liability
To the fullest extent permitted by law, KleinMed AG shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site or our products.
Governing law and disputes
These Terms are governed by the laws of Switzerland, without regard to conflict-of-law principles. [Add jurisdiction/dispute-resolution details, and any market-specific consumer-protection language for the countries you sell into.]
Changes to these Terms
We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.
Contact us
Questions about these Terms can be sent to info@kleinmed.net.