Shipping, Returns & Refunds
Last updated: [add date]
Shipping Policy
Processing time
Orders are typically processed within 1–3 business days of purchase. You will receive a shipping confirmation email once your order has been dispatched.
Shipping rates and delivery time
Shipping rates and estimated delivery times are calculated at checkout based on your destination. We currently ship to [list regions/countries]. [Add typical delivery windows per region, e.g. EU 3–5 days, US 5–10 days.]
Customs and import duties
[State whether customers are responsible for any customs fees or import duties in their country, and whether these are included in the checkout price.]
Order tracking
A tracking number will be provided by email once your order ships, where available from the carrier.
Return Policy
You may request a return within [X] days of delivery, provided the item is unused and in its original packaging. [Add any product-specific conditions.]
Hygiene and sealed-product returns
As this product is used in bedding, unopened items in their original sealed packaging may be returned within the window above. Once the seal has been broken, the item cannot be returned for hygiene reasons. [Confirm this against the product's actual packaging/labelling.]
How to start a return
Contact us at info@kleinmed.net with your order number to start a return. We will provide instructions, including the return address and any requirements for the item's condition and packaging.
Return shipping costs
[State who covers return shipping costs — customer or company — and under what circumstances, e.g. defective item vs. change of mind.]
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds
Approved refunds are processed to your original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
Late or missing refunds
If you haven't received a refund within the expected timeframe, please check with your bank or payment provider first, as processing times vary. If you still have concerns, contact us at info@kleinmed.net.
Exchanges
[State whether exchanges are offered, e.g. “We only replace items if they are defective or damaged. For an exchange, contact us at the email above.”]